1. DELIVERY COST AND TAX
There are no delivery charges within Germany on orders over 250 €. According to the weight of the parcel – delivery costs of DHL Go Green & UPS vary. To check the delivery cost for your selected products please press the shopping card symbol to select & check the shipping & prices. If there will be any changes to shipping costs, R.EH will inform you.
All products from R.EH will be regularly restocked. If you would like to pre-order any items, you will receive a 5% discount.
For residents of the E.U. – VAT is included in the total amount of your order. For non-residents of the E.U., please look at the prices on the website without the German VAT of 19%. Due to the deduction of the German VAT, it is possible, that you have to pay customs fees on arrival of your order.
2. SHIPPING – EXCHANGES – RETURN
R.EH tries its best to deliver worldwide, however, by way of exception R.EH can come to the decision not to deliver to specific countries or islands. To verify the delivery to your location please email to firstname.lastname@example.org.
Every order is processed with great care. If you want to change your order, let us know as quickly as possible. If your order’s status is marked as “SENT” in your personal account on www.r-eh.com, no additional changes can be made. You can check your order by pressing the shopping card symbol.
R.EH ships with DHL Go Green & UPS – you will get an e-mail with a tracking number for your package as soon as it leaves the R.EH studio. Expected delivery is within 1 to 5 business days.
In case you decide to exercise your right of withdrawal, the supplier might refuse returned items if one of the labels has been removed, if the item has been worn, washed, altered, damaged, shows stains or smells like perfume, smoke, sweat or food. For more details please read the entire regulation within the terms of conditions “9. Right of withdrawal” or the information about “Right of withdrawal” attached below. (Go to 3.)
The costs to return a purchased item is the responsibility of the customer. To exchange an item, we ask the customer to assume responsibility for sending the parcel back to us. R.EH assumes the responsibility of sending the exchanged item for free.
3. RIGHT OF WITHDRAWAL
You have the right to break the contract with R.EH, without any penalty nor specifying the reason, within 14 days after you received the items purchased on www.r-eh.com. It is also possible to change the item for another one, however the fee to return the purchased item, the difference of price with the new item and its delivery are charged to you.
If you want to use your right of withdrawal, R.EH can confirm your withdrawal by sending you a return slip. Please message to email@example.com.
In the case of withdrawal, exchange or return – you must return every product you wish to not pay for within 14 days after the day you have received the items. You can use a carrier of your choice and you must pay the entire fee to return the purchased items.
The damage or loss of the items during the return shipping is under your responsibility. This means you need to insure the goods are safely packaged to their commercial value with the carrier, in the same way how R.EH ships any item to a client.
The return of purchased items is only considered as successful if completed as follows :
1. The return form is properly filled and sent to R.EH
2. Returned items are not accepted if worn, used, washed, altered, damaged.
3. All brand labels must still be attached to the items.
4. Items must be returned entirely intact and in their original wrapping.
5. Items must be returned to the R.EH all in one shipping.
6. The items must be returned to R.EH within 14 days after the day you received them, using the carrier of your choice.
7. Make sure to send us the tracking number for your return package to firstname.lastname@example.org
In case of withdrawal, if all the conditions enumerated in article 3.5 are met – R.EH will send you an email to confirm the accepted returned items and as well make sure to refund the client within a maximum of 30 days after receiving your returned order.
In case the terms and conditions enumerated in article 9.5 are not met while using your right of withdrawal, you would not qualify for a refund of the amount paid to R.EH and the fee for shipping back the items would be for you to pay. However, you could, if you were to ask for it, get the items in the state you returned them to R.EH sent to you again at an additional charge.